Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy primarily applies to personal information collected through:

• The AugmentX website at augmentx.ai;
• Contact, enquiry and demonstration request forms;
• Business enquiries submitted to AugmentX;
• Email, telephone or other communications with us;
• Marketing or informational communications, where applicable; and
• Website analytics and related technologies, where enabled.

Where AugmentX processes data on behalf of a customer through an AugmentX enterprise product or service, such processing may additionally or instead be governed by the applicable customer agreement, data processing agreement, statement of work or other contractual arrangement between AugmentX and that customer.

2. Information We Collect

2.1 Information You Provide to Us

When you submit a form, contact us, request a demonstration or otherwise communicate with AugmentX, we may collect information such as:

• Name;
• Business or work email address;
• Telephone or mobile number;
• Company or organisation name;
• Job title or designation;
• Country or location;
• Industry or business sector;
• Products or services you are interested in;
• Information about your organisation's requirements;
• Information included in messages, enquiries or form submissions; and
• Any other information that you voluntarily choose to provide.

We encourage users not to provide passwords, ERP credentials, financial account credentials, payment card information, government identification numbers, sensitive personal information or confidential business data through general website enquiry forms unless specifically requested through an appropriate secure channel.

2.2 Information Collected Automatically

When you access our website, certain technical information may be collected automatically by our website infrastructure or authorised service providers.

Depending on the technologies enabled on our website, this may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate geographic location derived from technical information;
• Referring website or source;
• Pages viewed;
• Date and time of access;
• Website interaction information; and
• Cookies or similar identifiers.

This information may be used to operate, secure, analyse and improve our website.

3. How We Use Your Information

We may process personal information for purposes including:

• Responding to enquiries submitted through our website;
• Contacting you regarding AugmentX products and services;
• Scheduling demonstrations, meetings or consultations;
• Understanding your organisation's requirements;
• Providing requested information, presentations or proposals;
• Managing prospective and existing customer relationships;
• Following up on business enquiries;
• Providing and improving our products and services;
• Improving our website and user experience;
• Analysing website traffic and performance;
• Protecting the security and integrity of our website, systems and services;
• Preventing fraud, misuse or unauthorised access;
• Maintaining records relating to our business activities;
• Fulfilling contractual obligations;
• Complying with applicable legal, regulatory or governmental requirements; and
• Establishing, exercising or defending legal rights where necessary.

We will endeavour to use personal information only for the purposes communicated to you or for other purposes permitted under applicable law.

4. Consent and Lawful Processing

Where consent is required, we will seek your consent before processing your personal information for the specified purpose.

By voluntarily submitting information through a website form, you authorise AugmentX to use the information provided for the purposes communicated in or alongside that form, such as responding to your enquiry, arranging a demonstration or providing information about our products and services.

We may also process personal information where such processing is otherwise permitted or required under applicable law.

Where we rely on your consent, you may withdraw that consent at any time by contacting us at connect@augmentx.ai.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal became effective.

Where practical, withdrawing consent will be made reasonably accessible to the individual concerned.

5. Marketing Communications

Where you have requested information from us or provided appropriate consent, we may send you communications regarding:

• AugmentX products and solutions;
• Product updates;
• Events or demonstrations;
• Industry insights;
• Relevant offers; or
• Other AugmentX business communications.

Where required, marketing consent will be obtained separately from consent necessary to respond to a specific enquiry.

You can unsubscribe from marketing communications at any time by:

• Using the unsubscribe option included in the communication, where available; or
• Contacting us at connect@augmentx.ai.

Even if you opt out of marketing communications, we may continue to send communications that are necessary in connection with an existing business relationship, transaction, contract, service or support request.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, maintain security, understand website usage and improve the user experience.

Depending on the technologies enabled on our website, cookies may include:

Essential Cookies

These are necessary for the website to operate correctly, maintain security or provide functionality requested by the user.

Analytics Cookies

Where enabled, these cookies help us understand how visitors use our website, such as which pages are visited and how users interact with the website.

Functional Cookies

These may be used to remember user preferences or provide enhanced website functionality.

Marketing Cookies

Where enabled, these may be used to measure campaigns or provide more relevant marketing communications.

Where required under applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You may also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.

7. How We Share Personal Information

AugmentX does not sell personal information provided through its website.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide our services.

These may include:

• Website hosting providers;
• Cloud infrastructure providers;
• Customer relationship management systems;
• Email and communication service providers;
• Website analytics providers;
• Information technology and cybersecurity providers;
• Business process and technology service providers;
• Professional advisers, including legal, accounting, tax and audit advisers; and
• Contractors or consultants providing services to AugmentX.

Where appropriate, service providers that process personal information on our behalf are expected to process such information only for authorised purposes and subject to appropriate confidentiality, contractual and security obligations.

We may also disclose information where reasonably necessary:

• To comply with applicable law or legal process;
• To respond to lawful requests from governmental, regulatory or judicial authorities;
• To protect the rights, property or security of AugmentX, our customers, employees, users or others;
• To investigate suspected fraud, security incidents or unlawful activity; or
• In connection with a merger, acquisition, restructuring, financing, sale or transfer of all or part of AugmentX's business or assets.

8. International Processing and Transfers

AugmentX may use cloud infrastructure, software providers or other service providers that operate in multiple jurisdictions.

As a result, personal information may be processed or stored outside the state, country or jurisdiction in which it was originally collected.

Where personal information is transferred or processed internationally, we will take reasonable measures to comply with applicable data protection requirements and any restrictions imposed by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.

The appropriate retention period may depend on factors including:

• The nature of the information;
• The purpose for which it was collected;
• Whether there is an ongoing or prospective business relationship;
• Contractual requirements;
• Legal, regulatory, accounting or reporting obligations; and
• The need to establish, exercise or defend legal claims.

Information relating to an enquiry or prospective business relationship may be retained while the enquiry or potential relationship remains reasonably relevant.

Where personal information is no longer reasonably required, we may delete, anonymise or securely archive it in accordance with our internal practices and applicable law.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access;
• Unauthorised disclosure;
• Misuse;
• Alteration;
• Loss;
• Destruction; or
• Other unauthorised processing.

Depending on the nature of the information and systems involved, these safeguards may include measures such as:

• Access controls;
• User authentication;
• Encryption of data in transit where appropriate;
• Secure hosting and cloud environments;
• Access restrictions based on business requirements;
• Security monitoring;
• Backup and recovery measures; and
• Internal security procedures.

Although we take reasonable measures to safeguard information, no method of transmitting information over the Internet or storing information electronically can guarantee absolute security.

Users should therefore exercise appropriate caution when transmitting information online.

11. Your Privacy Rights

Subject to applicable law, you may have rights in relation to personal information processed by AugmentX, including the ability to:

• Request information regarding the personal data we process about you;
• Request access to information relating to your personal data;
• Request correction of inaccurate or incomplete personal information;
• Request updating of personal information;
• Request deletion or erasure of personal information where applicable;
• Withdraw consent previously provided;
• Opt out of marketing communications;
• Raise a grievance regarding the processing of your personal information; and
• Exercise any other rights available to you under applicable data protection law.

To exercise a privacy right, please contact us at connect@augmentx.ai.

We may request reasonable information necessary to verify your identity and ensure that personal information is not disclosed, modified or deleted at the request of an unauthorised person.

We will endeavour to respond to valid requests within the timelines prescribed under applicable law.

Certain rights may be subject to limitations or exceptions permitted by applicable law.

12. Privacy and Grievance Redressal

If you have a question, complaint or grievance regarding the collection, use, disclosure, retention or protection of your personal information, you may contact AugmentX at connect@augmentx.ai.

Please provide sufficient information regarding your concern to allow us to identify and address the matter.

We will acknowledge and address valid privacy-related requests and grievances within the timelines prescribed under applicable data protection laws.

Where necessary, we may request additional information to verify your identity before acting upon a request concerning your personal data.

If you are dissatisfied with our response, you may exercise any further rights or remedies available to you under applicable law.

13. Children's Privacy

AugmentX provides enterprise technology products and services primarily to businesses and professional users.

Our website and services are not directed towards children, and we do not knowingly seek to collect personal information from children through our general website enquiry or demonstration forms.

If we become aware that personal information relating to a child has been collected in circumstances where such collection is not appropriate or permitted, we will take reasonable steps to delete or otherwise appropriately handle that information in accordance with applicable law.

14. Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

AugmentX does not control and is not responsible for the privacy, security, content or practices of third-party websites or services.

Your interaction with a third-party service is governed by that third party's applicable privacy policies and terms.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

15. Enterprise Customer Data

AugmentX provides artificial intelligence, automation and enterprise technology solutions that may integrate with customer systems, including enterprise resource planning and related business systems.

Where AugmentX processes personal data on behalf of an enterprise customer in connection with such products or services, the respective roles and responsibilities of AugmentX and the customer may be governed by:

• The applicable customer agreement;
• A data processing agreement;
• A statement of work;
• Product-specific terms;
• Information security requirements; and/or
• Other agreed contractual documentation.

This Website Privacy Policy does not override any specific data protection obligations agreed between AugmentX and an enterprise customer.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our website;
• Our products or services;
• Our business practices;
• Technologies we use;
• Legal or regulatory requirements; or
• Our privacy and security practices.

Where we make changes, the updated Privacy Policy will be published on this page and the Last Updated date will be revised accordingly.

Where required by applicable law, we may provide additional notice or request consent regarding material changes.

We encourage users to review this Privacy Policy periodically.

17. Applicable Data Protection Law

AugmentX will process personal information in accordance with applicable data protection and privacy laws.

For individuals in India, this includes the Digital Personal Data Protection Act, 2023, and rules, regulations, notifications and requirements issued pursuant to it, in each case to the extent applicable and in force from time to time.

Where the laws of another jurisdiction apply to particular processing activities, AugmentX will endeavour to comply with those applicable requirements.

18. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, request correction or deletion of your personal information, withdraw your consent, or raise a grievance regarding the way we handle your personal information, please contact us at:

Privacy and Grievance Requests

Privacy-related enquiries and grievances may be submitted to connect@augmentx.ai.

We will acknowledge and address valid privacy-related requests and grievances within the timelines prescribed under applicable data protection laws.

Where necessary, we may request additional information to verify your identity before acting upon a request concerning your personal data.